Patients on long-term medication can ask for their repeat medications in a number of ways:
We do not accept requests for prescriptions over the telephone as mistakes can be made and it also blocks telephone lines which may be needed in emergencies.
Prescriptions handed in before 4pm will be ready, after 4pm, two full working days later. Please remember to take weekends and bank holidays into account.
Prescription handed in before 4pm on: Will be ready after 4pm on
Please note that items will only be issued within 2 working days if they are included on your REPEAT prescription and a medication review is not pending.
Requests for ACUTE items (something you don’t have all the time) may take longer to process. You will be required to provide the medical reason for ordering these medications. This will assist the process as delays will occur if the doctor does not know why you are taking the medication.
Urgent Medication Requests
If you require medication urgently you will be required to provide clear details for the reason for the request. The issuing of urgent prescriptions are at the discretion of the doctor and their decision is based on clinical need, if refused the prescription will be processed within 2 working days.
Urgent prescription requests are not requests for medication which have been ordered late. It is your responsibility to ensure that your repeat prescription request is ordered in plenty of time.
Your pharmacist can dispense an "emergency supply" of your regular medication without a prescription where there is a genuine urgent clinical indication.
Patients on repeat medication need to be reviewed by a doctor or practice nurse at least once a year and a message will appear on your repeat slip on the right hand side asking you to make an appointment. Please book an appointment to avoid unnecessary delays to further prescriptions.
There are arrangements in place to help patients who may have difficulty paying NHS charges such as prescription and dental charges, optical and hospital travel costs. The NHS prescription charge is a flat-rate amount which the Government thinks is a fair charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need a lot of medication regularly
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
Changes to Repeat Prescriptions Ordering from September 2017
What is changing?
From September 2017, we will only accept requests for repeat prescriptions from you, your carer or a family member/friend (apart from in exceptional circumstances by arrangement).
If your medicine is currently ordered for you by your pharmacy you will need to order it directly from your GP practice.
If your pharmacy picks up your prescription from the practice or delivers your prescription to your home or if your prescription goes electronically to your chosen pharmacist, this will continue to happen.
How can I order my repeat prescription?
You can order a repeat prescription by:
How will I know if this affects me?
If you have been identified as having at least one medicine that is a repeat prescription you will receive a letter in July 2017. The letter will explain why this is happening, the ways that you can order your prescription and who to contact if you need any further support or information.
Is anyone exempt from this?
There are a number of patients who order a repeat prescription, who are exempt from this new process of ordering repeat prescriptions.
Why is this happening? Over-ordering, stockpiling and unused medicines cost the NHS hundreds of millions of pounds every year. Medicines waste is estimated to cost the NHS Halton over £700,000 every year. This money can be used to fund other vital health care services in Halton.
What do I need to do? If you do currently have your prescriptions ordered by your pharmacy from September 2017 onwards you will need to arrange how to order them directly from your GP practice using one of the methods detailed above.
If you need support with registering for on-line ordering (Patient Access) or you have any other concerns about these changes please contact the practice.
If your repeat prescriptions are not currently ordered by your pharmacy these changes will not affect you and no action is necessary.
When patients order their own prescriptions this is safer and reduces waste. Ordering your repeat prescription directly from your practice will enable you to only order what you need as and when you need it. This will mean your GP can better monitor the medicines that you do and do not use and will help discussions about choosing the right medication
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