Complaints and Concerns

We want to give you the best service we can and we try to deal quickly with any problem that arises. Please let us know if you have any comments, suggestions or complaints so that we can improve our service.


We have a Practice Complaints Procedure, if you would like details on how to make a complaint please ask the Receptionist for details. You can also put details of your complaint in writing to 


The NHS Complaints Advocacy can provide free impartial support when you are making a complaint. They can help to draft or write a letter, can arrange interpreting or can accompany you to a meeting. Tel: 0300 330 5454 


You can also write to the following:


  • Complaints Manager at Halton CCG, No.1 Lakeside, 920 Centre Park, Warrington, WA1 1QY Tel: 01928 303030 or email: 

  • The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP, Tel 0845 0154033 

  • Care Quality Commission North Region, Citygate, Gallowgate, Newcastle-upon-Tyne, NE1 4PA,  Tel 03000 616161

  • NHS England, North Division, PO Box 16738, Redditch, B97 9PT   Tel: 03003112233





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