Patients on long-term medication can ask for their repeat medications in a number of ways:
- In person - place your repeat prescription slip in the repeat prescription box near the reception desk with the medication you need clearly marked.
- By post - send it to us with a stamped addressed envelope if you want us to post it back to you.
- By email - Send your name, DOB and details of your medication request to firstname.lastname@example.org
- On-line - Register for on-line access and order your repeat medication on-line.
We do not accept requests for prescriptions over the telephone as mistakes can be made and it also blocks telephone lines which may be needed in emergencies.
Prescriptions handed in before 4pm will be ready, after 4pm, two full working days later. Please remember to take weekends and bank holidays into account.
Prescription handed in before 4pm on: Will be ready after 4pm on
- Monday - Wednesday
- Tuesday - Thursday
- Wednesday - Friday
- Thursday - Monday
- Friday - Tuesday
Please note that items will only be issued within 2 working days if they are included on your REPEAT prescription and a medication review is not pending.
Requests for ACUTE items (something you don’t have all the time) may take longer to process. You will be required to provide the medical reason for ordering these medications. This will assist the process as delays will occur if the doctor does not know why you are taking the medication.
Urgent Medication Requests
If you require medication urgently you will be required to provide clear details for the reason for the request. The issuing of urgent prescriptions are at the discretion of the doctor and their decision is based on clinical need, if refused the prescription will be processed within 2 working days.
Urgent prescription requests are not requests for medication which have been ordered late. It is your responsibility to ensure that your repeat prescription request is ordered in plenty of time.
Your pharmacist can dispense an "emergency supply" of your regular medication without a prescription where there is a genuine urgent clinical indication.
Patients on repeat medication need to be reviewed by a doctor or practice nurse at least once a year and a message will appear on your repeat slip on the right hand side asking you to make an appointment. Please book an appointment to avoid unnecessary delays to further prescriptions.