At Weaver Vale Practice we are committed to delivering high-quality, patient-centred care in a respectful, safe, and inclusive environment. This charter outlines your rights as a patient and your responsibilities to help us provide the best possible service.
2. Your Rights
Access to Care
– Be registered with a GP and receive appropriate care regardless of your background, status, or beliefs. – Be offered an appointment based on clinical need and urgency.
Respect and Dignity
– Be treated with courtesy, dignity, and respect by all members of our team. – Be seen in a clean and safe environment.
Information and Choice
– Be given clear information about your condition, treatment options, and the services available. – Make informed decisions about your care and treatment, including the right to refuse treatment. – Request a chaperone for any consultation or examination.
Confidentiality and Privacy
– Have your personal and medical information handled in confidence, in line with the NHS confidentiality policy and GDPR. – Expect privacy during consultations and when discussing personal matters.
Access to Your Records
– View and request a copy of your medical records (within the law and appropriate procedures).
Feedback and Complaints
– Give feedback or make a complaint without fear of discrimination. – Receive a timely and appropriate response to any complaint or concern.
3. Your Responsibilities
Keep Appointments
– Attend appointments on time or inform us as early as possible if you need to cancel or rebook.
Provide Accurate Information
– Give full and accurate information about your health, symptoms, and medical history.
Be Respectful
– Treat all staff and other patients with courtesy and respect. – Understand that any form of abuse, aggression, or violence towards staff or others will not be tolerated.
Follow Medical Advice
– Follow the agreed treatment plan and take medication as prescribed. – Let us know if you do not understand or are unable to follow your treatment plan.
Work in Partnership
– Engage with us in decisions about your care and share your preferences and concerns.
Use NHS Resources Responsibly
– Use services appropriately and only request home visits or urgent appointments when necessary.
4. Working Together
Our practice is a partnership between patients and staff. We value open communication, mutual respect, and shared responsibility to maintain a caring and efficient practice for all.
Contact Information
Weaver Vale Practice, Hallwood Health Centre, Hospital Way, Runcorn, WA7 2UT
The You and Your General Practice charter (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. YYGP also enables patients to provide feedback or raise concerns with their GP Practice, Healthwatch or their local integrated care board (ICB). The YYGP document published by NHS England can be found below:
