At Weaver Vale Practice we are committed to delivering high-quality, patient-centred care in a respectful, safe, and inclusive environment. This charter outlines your rights as a patient and your responsibilities to help us provide the best possible service.
2. Your Rights
Access to Care
– Be registered with a GP and receive appropriate care regardless of your background, status, or beliefs. – Be offered an appointment based on clinical need and urgency.
Respect and Dignity
– Be treated with courtesy, dignity, and respect by all members of our team. – Be seen in a clean and safe environment.
Information and Choice
– Be given clear information about your condition, treatment options, and the services available. – Make informed decisions about your care and treatment, including the right to refuse treatment. – Request a chaperone for any consultation or examination.
Confidentiality and Privacy
– Have your personal and medical information handled in confidence, in line with the NHS confidentiality policy and GDPR. – Expect privacy during consultations and when discussing personal matters.
Access to Your Records
– View and request a copy of your medical records (within the law and appropriate procedures).
Feedback and Complaints
– Give feedback or make a complaint without fear of discrimination. – Receive a timely and appropriate response to any complaint or concern.
3. Your Responsibilities
Keep Appointments
– Attend appointments on time or inform us as early as possible if you need to cancel or rebook.
Provide Accurate Information
– Give full and accurate information about your health, symptoms, and medical history.
Be Respectful
– Treat all staff and other patients with courtesy and respect. – Understand that any form of abuse, aggression, or violence towards staff or others will not be tolerated.
Follow Medical Advice
– Follow the agreed treatment plan and take medication as prescribed. – Let us know if you do not understand or are unable to follow your treatment plan.
Work in Partnership
– Engage with us in decisions about your care and share your preferences and concerns.
Use NHS Resources Responsibly
– Use services appropriately and only request home visits or urgent appointments when necessary.
4. Working Together
Our practice is a partnership between patients and staff. We value open communication, mutual respect, and shared responsibility to maintain a caring and efficient practice for all.
Contact Information
Weaver Vale Practice, Hallwood Health Centre, Hospital Way, Runcorn, WA7 2UT