Weaver Vale PracticeHallwood Health CentreHospital WayRuncornCheshire, WA7 2UTTel: 01928 711911
The doctors and nurses work as a medical team and you may see any doctor of your choice. We suggest you stay with one doctor for any particular problem as this improves continuity of care.
Consultations are by appointment only from 08.30am – 11.30am and 1.30pm – 5.30pm. Surgeries are held at different times during the day. We also open on a Tuesday and Thursday morning from 7.15am for patients who work during the day.
If the problem is urgent please tell the receptionist so that you can be seen quickly. We have a limited number of on the day appointments and one GP will be on duty in the morning and afternoon to triage calls from patients to assess their needs quickly.
We have two practice nurses offering the full range of chronic disease management, health promotion, travel vaccinations and well person services.
Sometimes you may want advice on a health problem or medication and simply wish to speak to a doctor on the telephone. Generally GP’s will take calls in the morning, but please ask the receptionist for times when this is convenient.
If you cannot attend an appointment for any reason, please let us know as soon as possible so that we can offer the appointment to another patient. Patients who do not attend three appointments over 6 months (or if the patient does not attend appointments more frequently), will be written to. They will be advised that this behaviour is unacceptable and, should it continue, the patient may be removed from the list. If a patient has genuine reasons why they have been unable to attend their appointments, this will be always be considered.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. If you do need a home visit, please call between between 8:30am - 10:30am.
You may only ask for a home visit if you are housebound, palliative or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind. The receptionist will need to ask you for suitable details as this helps te doctor to plan his home visits.
You can also be visited at home by a community nurse if you are referred by your GP. You may also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
The doctor does not need to provide you with a fit note to return to work. You can return to work before your fit note expires. For more information and leaflets for employees and employers visit DirectGov website (where this information was sourced)
Weaver Vale Practice is a teaching practice which means we have junior hospital doctors and medical students for periods of 4, 6 or 12 months. To help in their teaching, sometimes consultations may be videoed.
We must stress that this will not be done without prior patient consent. Intimate or private physical examination will not be recorded and the camera will always be switched off if you ask us to..
Most of our Patients know it can sometimes be difficult to get a routine appointment with a GP or Nurse. In the course of events where demand is unpredictable, that cannot easily be remedied.
One thing that makes this more difficult to overcome is the problem of missed routine appointments – DNAs.
Where Patients have been declined routine appointments because the consultations are fully booked, it is at best disappointing when one of those booked appointments does not turn up and has not contacted the Practice to cancel the appointment so that it can be released for others or telephones so late as to make it impossible to allocate to another Patient.
On average each month we have around 200 such DNAs - with either GPs or Nurses and, in some cases, double appointments at specialist clinics. This is the equivalent of 33 hours of missed clinical appointments.
Due to the number of patients failing to attend for their appointment this may mean that you may not be able to see the doctor on the day that you wish to.
In an attempt to try and resolve this, the practice has developed the following policy.
Remember that your DNA is another Patient’s denied appointment
HOW TO AVOID BECOMING A DNA
If you cannot attend or no longer need an appointment, please ring us in advance.
Mistakes do happen and the Practice understands that appointments can be forgotten about or overlooked. In such cases, the Practice will take into account the reason given by Patients.
Preference, of course, is for the Practice to know in advance so we can offer the appointment(s) to other Patients in need.
Should you need to cancel: here’s how
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